VAG Customer Testimonials

Some Audi and Volkswagen drivers take the time to review their experience with VAG, or write a testimonial for one of our team members, and they're as instructive as they are encouraging. Thank you guys! If you would like to contact us about your experience, This email address is being protected from spambots. You need JavaScript enabled to view it..

 

Definitely Recommend! Great Service and Work

Definitely recommend! Great service and work, has become my usual servicing place (Toh Guan)! Very responsive to my queries too. Keep it up!

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Such An Easy and Responsive Servicing Experience

Thank you for an easy servicing experience - just a note of appreciation to your team for such an easy and responsive servicing experience.

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VAG Really Know Their Staff, Kudos For Patience & Perseverance!

Darren and his team at VAG really know their stuff. Had issues with my R8 that included Quattro noise and Engine oil leak. Authorised Dealer suggested changing gearbox and fixing engine for an enormous amount of money. VAG suggested simple and practical solutions for a fraction of the money, which worked! Kudos to the team for their patience and perseverance for figuring out my car issues. Car runs and feels like new now!!!

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R8 Running Happily Now, Really Appreciate Their Effort

Hi there, just wanna say Thank You to Eugene, Wen Quan & the team at Toh Guan for their time & patience in fixing up my Audi R8. I am sure they spent many late nights & consumed a few gallons of coffee. It did take a while, however that's cos some parts aren't available locally & needed to get order from Europe. My car is running happily now & I really appreciate their effort. Thank you again.

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Exceptional Quality, Paintwork Is Outstanding!

Exceptional quality! The paintwork is outstanding and the same if not better than factory. VAG/CarCrafters takes good care of the interior as well during my respray. Definitely the shop to go to for facelift and /or respray!! Very happy with their work!!

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First Servicing After Warranty... Overall Very Satisfied

Excellent service by Aaron and the mechanic. My first servicing after my warranty ended and I'll be continuing here. The waiting room is very nice! Overall very satisfied!

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Advice Is Professional... End Result Exceeded My Expectations!

My first business with VAG. I check around friends and forum and recommendations for all sort of workshop is all over the place. went to a few and check out their setup and VAG easily stand out in terms of the professionalism, the specialization of makes, the scale of operations and the expertise offered.

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Your Team Is Doing A Great Job and I'm Very Happy With Your Service

Hi Eugene, I just wanted to drop you a note to let you know how happy I am with the service which you and your team at VAG have given me.

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VAG Is Certainly Our First Choice... Thumbs Up To Professional Staff We Trust

Eugene, please pass on our feedback to your colleagues. Thumbs up to them and your company. The various occasions we had to engage VAG, we were attended to by very professional staff whom we could trust that our cars would be in good hands.

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You're The Main Reason Why I Continue To Buy and Use VW

Mr Chan, Ah Seng was very professional in diagnosing my problem and solving it. Lino is also very helpful. Having you and your team as my mechanic is one of the main reasons why I continue to buy and use VW cars!

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Great Service, Wealth of Knowledge and Experience, Double Thumbs Up!

Great service orientated and friendly staff. Know their stuff well.

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Very Professional and Friendly Service. Impressed!

Made a call to VAG at 1pm and they managed to help me squeeze in an appt at 330pm. Went down to solve my engine fault light issue.

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Never Regret DSG Calibration & Stage 1 Tuning

Did DSG calibration and stage 1 for my scirocco 1.4 one week ago. Mileage was average 12km/l.

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Very Satisfied With Service

Steven was able to accurately diagnose the root cause of the noise problem after a drive around the neighbourhood.

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Honest Technicians, Fast & Efficient Service

Honest technicians, unlike VW service advisors who tried to milk me when they saw that my car was past warranty period.

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Shout Out for A Fantastic Job

Hi guys,

I just want to give a shout-out for a fantastic job thus far. Truth is, I think you guys are much better than VW Centre Singapore, whether in terms of service level, responsiveness or technical expertise.

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Servicing & Chip Up - Fastest Service I Have Ever Encountered!

Hi VAG,

Many thanks to VAG team today that help me out with servicing and chip up to stage 1. Special mention to Eugene for giving me a quick turn around and fastest service I have ever encountered!

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Awesome Tuning, Now Scared of TP!

Dear Eugene 

Thanks a lot for the awesome tuning. Love it to the max. Now damn scared will get caught by TP. Hahaha.

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Thank Your Guys For A Great Job... Great Diagnostics. Thanks Again

Hi. Had meant to do this earlier. Can you thank your guys for a great job on changing my front left wheel bearings last Thursday. In at 9.05 and out by 11.07am.

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Would Definitely Recommend VAG To Any Of My Friends

...so what Volkswagen Service Centre Singapore required more than 30 hours of "diagnosis" to tell me (my car was there from Tues 8am to Wed 6pm), took VAG Singapore less than 15 mins.

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Much Commendation About Quality, Responsibility & Pride In Their Work

I've been searching and asking around for services for my car and came upon VAG. Having gone through the consultation and after-sales service, I'm filled with much commendation about their good quality of service, sense of responsibility and pride in their work.

I'm very pleased with the staff of VAG who had given me very sound and professional advice on my car and quoted me reasonable prices.

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Very Pleased With The Service

Hi Darren,

Thanks for your email. Just to feed back to you, I am very pleased with the service done yesterday, and I was also very impressed with the time that Steven took to explain the work carried out to me. It is a refreshing change from what I have become accustomed to at Premium Automobiles.

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Diagnosed The Real Problem & Saved Me Money

... VAG Singapore was able to see me the very next day (it takes weeks to make an appointment at VW), diagnosed the problem in 15 Minutes, concluding with confidence that only ONE part needed to be replaced and the total cost would be less than $1000. 

Parts were ordered, and a date set for the work to be done... And while the car was being fixed, they also spotted that my brakes were very worn, and so were some other wear and tear items (all of which was not diagnosed by VW; both during the appointment and the scheduled servicing a couple months earlier)...

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Made The Right Decision In Sending My Car To VAG

Dear Eugene & Darren,

I appreciate VAG's patience and effort to help and advice me on the issues with my car.
I believe I made the right decision in sending my car to VAG for any services and upgrades.

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Didn't Think You Could Pull It Off!

Dear Eugene & Team, thank you for getting my shocks installed & rims spraying done within a day.

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Checked In Late, But All Done In An Hour!

Checked in late (and got delayed getting there) for a regular 10k service. No qualms or issues. Just got on with it and all done within the hour, with still time to do a battery change after checking first w me.

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Meticulous and Professional I Would Say

The staff really looked into every detail of my car - meticulous and professional I would say. Thanks for your effort and time in managing the health of our cars.

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Now The Car Does Not Have Juddering Issue!

hello i just bought a mk6 tsi 1.4 mileage 60k. after a few weeks driving i can feel some juddering driving upslope or making a u turn. i then went to vags to do the dsg calibration and now the car does not have any juddering issue.

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No Regrets - ECU Upgrade and Gearbox Calibration!

No regret to the ECU upgrade and gearbox calibration. Thumbsup!

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Your Garage Was Really Busy Today - Excellent Service!

Will arrange servicing with you soon. Thanks again for accommodating me last minute for a peace of mind. I notice your garage was really busy today. Excellent service!

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Like A New Beast

Hi Eugene, my Q5 is much more responsive... like a new beast!

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Brake Pads Damn Good Bro

Bro your brake pads are damn good, literally dustless...

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Will Not Hesitate to Recommend My Friends to This Workshop

Hi, I write to draw your attention to the excellent customer and service repair carried out by one of your staff, Mr Steven Lim, to my vehicle, SKF*42*.

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Caractere Installed in Indonesia... Nice!

Hi Darren,

I am attaching the Caractere fitted to my A4!!

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Performance & Drive Quality Superb

Posted on a local forum...

You guys are amazing. Thanks for solving my juddering issues. The performance and drive quality is superb.

Feels Like Driving A Sport Version... A Great Feel!

Thanks Eugene. For the great service in DSG calibration for my ride.The effect of it makes me feel like driving a sports version...

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Personalised Service... Much Enlightened

Dear VAG Management, I would like to thank your staff, Ryan for his personalized service for my recent New Beetle major servicing.

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DSG Calibration is Fantastic, Super Smooth & Quick Power Delivery

Hi Eugene

The DSG calibration is fantastic, super smooth and quick power delivery. The turbo lag is reduced a lot.
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Wow! A Lot More Fun To Drive

Wow! A lot more fun to drive. I put it on red max.

I explored changing the gearbox settings for the gear not to move up so fast and the car always at 2000 rpm, but this basically does it. The engine is always above 3000 rpm. And it gets there faster.

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Excellent Customer Service & Dedication

It was top notch service from Chan Kian Ann. He never failed to impress me with this excellent customer service and dedication.

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Renntech Throttle Modul... More Than I Expected!

Hi Eugene/Darren,

Thanks for recommending Renntech Throttle Device! It works great on my car, more than I have expected. It is very responsive and feels like a completely new turbo engine in my car.

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DSG Calibration & RennTech Modul... Smooth Like Butter

Hi Eugene,

my drive up wto Malacca was awesome. After the DSG calibration, the engine was running smooth like butter at 180kmh.

For town use, the renntech modul gave me the ooomphh...

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Good Power... Fantastic

Hi Eugene,

I'm Gan from Penang Audi A4 2.0 for last week tuning. Good power & DSG gear so smooth easy to take 200km/h plus.

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Top Job - Really

Hi Eugene

I was to write you all a reply by today! Yes, the car (after being VAG Tuned) feels great and got no power-lag whatsoever. Top Job - really.

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Advice From A Brother

Bro Panerai,

If i am you, i'll take your ride over immediately to http://www.vag.sg/ for it's run by Mr. Chan Kian Ann & i personally believe that he's 2nd to none. Many workshops that cannot troubleshoot after repeated tries will look for Mr. Chan & i don't trust workshop easily nor recommend any lightly...

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Thanks for the sound advice

Hi guys,

Just want to thank Rion for checking and service my car. It was great and at least, had given me sound advice for a newbie like me.

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Chan is a pro. Highly recommended!

Here are a couple of recommendations from facebook fans...

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I would highly recommend VAG @ Toh Guan

Been visited to a few Audi Specialised workshops, I would conclude that... for some performance enhancement job, I would go to those who are experienced in modding many Audi cars.
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Kudos for all the honest feedback!

Just installed my s tronic gear knob. Look amazing!! Also kudos for all the honest feedback by Darren! Definitely coming back for other mods...

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Impressed With Services and People in Your Organisation

Thank you Ms Ang  - and you guys should be proud of your service level -  I am very impressed so far with the services and people I have dealt with in your organisation – Well done!

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Thank You Mr Chan

Thank you Mr Chan. My roc is running very smoothly after the engine care products being used...

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I Will Not Hesitate To Entrust My Car To Your Care Again!

Thank you Chan and your team of mechanics for the meticulousness and dedication to the job, without which I would still be none the wiser about the condition of my car despite having it checked and serviced before.

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Impressed With Your Expertise & Impartial Advice

Hi Chan and John, wonderful experience to visit your workshop. I am impressed with your expertise and impartial advice. Here is my reflection...

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Personalized Service... Assurance to Customers... A Garbage Bag Adventure Ends

A few of our newfound friends have shared their experience at VAG Singapore on the local forum...

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My Challenge for Chan

I paid VAG a visit and challange Chan on a mod not been done before. Confidently, he say its possible. Weeks later with all the parts shipped in and 8 hours later after sending the car in...

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Prompt, Responsive, Convenient... Cheap!

Just did some emergency maintenence at VAG and very pleased with the level of service I received. Read a lot about VAG here and its only 5 minutes from my place, so no brainer for me to visit them.

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Kudos to The VAG Team!

Just wanted drop a note to commend the good people at VAG. Since its opening, I have been dropping by quiet regularly, almost weekly, hee hee! sometimes just to chat with them. Live near by mah...

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I'm a Fanboi, Mr Chan

I remember jumping for joy as I read, with much interest, the feeler thread that was put out about location when the team was just still discussing this. I'd personally visited Autospritze, HAT etc in the past, and while they are good places/setups, I would have preferred not to have to fight traffic all the way to the East since I live in the West.

Well, I made my first visit to VAG today as it was time to do an oil change and met John and Mr Chan.

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Kudos to VAG!

Kudos to VAG for staying open and waiting for me till 1900hrs today as I phoned them to troubleshoot an exhaust warning light which popped out of no good reason today. AND I AM NOT EVEN YET A CUSTOMER!!!

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Many Thanks, VAG!

Wow! that is one word to describe the guys at VAG!

I brought my much beloved Audi TT to them for a headlight upgrade and not only did the parts arrive faster than anticipated the level of expert knowledge they have cannot be matched! I will definitely get my car serviced here even though I live on the east coast.

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Excellent Service and High Quality Parts!

I am pretty much a "stock-car" contented person. However, I began to understand the amazing things that will unlease the full the potential of my car.

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My Servicing Experience at VAG Singapore

Congrats on VAG's opening another specialist autoshop for Audi and VW group cars in Singapore. I think it's the only one in the west at the moment, so there is a captive market by geography alone.

I went down last Friday as was procrastinating for a while on my oil change service. As I live around the area, it definitely is a boon for me to have a VAG workshop within 5-10 minutes cab ride away to home.

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Cars Caught in the VAG Workshop

The VAG Singapore workshop is a prime place to catch a glimpse of some of Singapore's sleekest Audis and Volkswagens. These are some of the cars we've caught on camera.

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More Photos from VAG Customers

Here's a collection of photos our customers have sent us. Thank you guys for your tremendous support... we'll keep trying our best! Be sure to visit VAG Singapore on facebook to interact with us and the Volkswagen Audi community!

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